Privacy Policy

1. Introduction

Shades and Space is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services or visit our website.

2. Information We Collect

We may collect and process the following types of personal data:

2.1 Personal Information

• Full name and contact details (address, email, telephone numbers)
• Property details relevant to measuring and fitting services
• Payment and billing information
• Records of communications with us

2.2 Technical Information

• IP address and browser type
• Device information
• Website usage data through cookies
• Pages visited and interaction patterns

3. How We Collect Your Information

We collect personal data through:

• Direct interactions (in person during home visits, by phone, email, or through our website)
• Contact and enquiry forms on our website
• Booking a free home consultation
• Placing an order for our products or services
• Requesting samples or brochures
• Automated technologies (cookies and similar tracking technologies)

4. How We Use Your Information

We use your personal data for the following purposes:

• Providing our products and services, including measuring, manufacturing and fitting blinds, shutters and fitted furniture
• Processing and fulfilling your orders
• Scheduling and conducting home consultations
• Communicating with you about your order, including delivery and installation arrangements
• Responding to your enquiries and providing customer support
• Sending you samples, brochures and product information you have requested
• Administering our warranty and guarantee programmes
• Improving our website, products and services
• Marketing communications (with your consent)

5. Legal Basis for Processing

We process your personal data under the following legal bases:

• Contractual Necessity: Processing necessary to fulfil our contract with you (e.g., manufacturing and installing your order)
• Legitimate Interests: Processing necessary for our legitimate business interests, such as improving our services and customer experience
• Consent: Where you have given explicit consent for specific activities (e.g., marketing communications)
• Legal Obligation: Where we must process your data to comply with the law

6. Sharing Your Information

We may share your personal data with:

• Our installation teams: To carry out measuring and fitting services at your property
• Suppliers and manufacturers: To fulfil your product orders
• Payment processors: To securely process transactions
• IT service providers: Who support our website and business systems
• Marketing platforms: Where you have consented to marketing communications

We ensure that all third parties respect the security of your data and treat it in accordance with the law.

7. Data Security

We have implemented appropriate technical and organisational security measures to protect your personal data, including encrypted data storage, secure access controls, and staff training on data protection.

8. Data Retention

We retain your personal data for as long as necessary to fulfil the purposes for which it was collected. For customers, we typically retain records for 6 years after our last interaction with you, in line with our warranty obligations and legal requirements.

9. Your Rights

Under UK GDPR, you have the following rights:

• Right of Access: Request a copy of the personal data we hold about you
• Right to Rectification: Ask us to correct inaccurate or incomplete data
• Right to Erasure: Request deletion of your data in certain circumstances
• Right to Restriction: Ask us to limit how we use your data
• Right to Data Portability: Request your data in a portable format
• Right to Object: Object to certain types of processing, including direct marketing

To exercise any of these rights, please contact us at sales@shadesandspace.co.uk. We will respond within one month.

10. Cookies

Our website uses cookies to improve your browsing experience. We use:

• Essential Cookies: Necessary for the website to function properly
• Analytics Cookies: Help us understand how visitors use our website
• Functional Cookies: Remember your preferences and settings

You can manage cookie preferences through your browser settings.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on our website with an updated revision date.

12. Complaints

If you have any concerns about how we handle your personal data, please contact us first. If you are not satisfied, you may lodge a complaint with the Information Commissioner's Office (ICO):